Jonathan Corbin & Sami Shalabi, Maven AGI | theCUBE + NYSE Wired: Mixture of Experts - AI AGENT 2026
Show Notes
In this episode of theCUBE + NYSE Wired, Jonathan Corbin and Sami Shalabi, the CEO and CTO of Maven AGI, discuss their innovative approaches to transforming customer experience through unified AI agents. They emphasize the need for enterprises to rethink customer journeys rather than merely layering AI over existing workflows. By employing a no-copy data strategy, Maven AGI connects directly to enterprise data sources without duplicating data, allowing faster deployment. Shalabi outlines an evaluation framework that enhances the explainability and accuracy of AI interactions, claiming they can achieve 90% automation in typical enterprise use cases. Corbin elaborates on the pillars needed for effective AI agents and highlights the growing importance of multimodal interactions, with voice as a primary channel. The conversation also underscores the need for enterprises to proactively engage with customers, enabling more personalized experiences and efficient resolutions.
Key Topics Covered:- Transforming enterprise customer experience with AI agents
- No-copy data strategy for efficient deployments
- Evaluation framework for traceability and explainability
- Three pillars for effective AI agent interactions: knowledge, context, and actions
- Significance of voice interactions and multimodal approaches
- Creating proactive customer engagement to enhance satisfaction
- Challenges of transitioning from chatbot deflection to genuine resolution
- Fast implementation timelines in enterprise environments