Brian Peterson, Dialpad | Robotics & AI Infrastructure Leaders

In this episode of theCUBE, Dave Vellante welcomes Brian Peterson, co-founder and CTO of Dialpad Inc., as part of the Robotics & AI Infrastructure Leaders 2025 event. They discuss Dialpad’s evolution from its origins in Google Voice to a pioneering AI-assisted communication platform. Peterson explains how Dialpad harnesses over 10 billion minutes of conversation data to enhance customer engagement through real-time insights, emphasizing the importance of a native AI solution over traditional bolt-on methods. He also elaborates on the transformative role AI plays in improving business communication strategies and customer interactions, outlining the company's vision for a future where AI and human agents collaborate effectively.

• Evolution of Dialpad from Google Voice to a comprehensive AI communication platform
• Utilization of over 10 billion minutes of conversation data for actionable insights
• Importance of native AI integrations in enhancing business communications
• The role of AI in customer engagement and operational efficiency
• Challenges and opportunities in transitioning from consumer to enterprise applications
• Development and customization of Dialpad's AI models for specific business needs
• The concept of agentic AI and its potential to automate routine tasks
• Future strategies for enhancing real-time AI capabilities and customer interactions